Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These terms regulate the conditions and procedures for using Kotoro (hereinafter "Service") and its auxiliary services, which are operated as an individual service. By agreeing to these terms, you can use the service without a separate usage contract.

Chapter 2: Usage Agreement

Article 2 (Membership Registration and Management)

Membership registration requires agreeing to the terms and submitting an application. Members must use real and accurate information. Creating multiple accounts or misusing others’ information is prohibited. Where the operator reasonably deems necessary (e.g., ToS violations, abuse, security risk), account access may be limited or suspended. Users under 14 are not permitted to use the service.

Members may delete their account from My Page after email verification. When an account is deleted, purchased and owned characters, tutorial progress, cat names, and the name cats use for the user are removed. The same Google account cannot rejoin within 7 days after deletion. Conversation content is retained for service improvement, and deletion must be requested separately at contact@kotoro.click.

Chapter 3: Prohibited Activities

• Modifying, reverse engineering, decompiling the service
• Copying, modifying, redistributing, selling, or licensing similar services or program source code
• Creating multiple accounts by one person to sell or share accounts
• Excessive use that disrupts normal operation or generates abnormal traffic
• Automated calls beyond provided scope, crawling/scraping, limit-circumvention, vulnerability scanning/attacks, or any act intended to disrupt operations
• Using or enabling unpaid characters, skins, or items by modifying the program, bypassing restrictions, or manipulating storage or APIs
• Prompt hacking or other attempts to extract or disclose character identities, system prompts, internal settings, or non-public policies, and any unauthorized commercial use of characters

If detected, use may be restricted or suspended without prior notice. Payment bypass, unauthorized skin use, prompt hacking, reverse engineering, operational disruption, and unauthorized commercial use may be subject to civil and criminal legal action.

Chapter 4: Service Provision

Article 4 (Service Operation)

In principle, the Service is available year-round; however, it may be temporarily suspended due to technical reasons or policy changes. For stability, reasonable rate limits and temporary restrictions may apply. If we become aware that an operational mistake has caused harm, we will notify users as promptly as possible via the website/extension notices or email.

Chapter 5: Payments

Article 5 (Payments)

Paid products such as paid characters and skins may be governed by these Terms, product-specific notices, the policies of payment processors such as PortOne, and applicable in-app purchase, app marketplace, or browser store policies.

• Paid products may be provided through payment processors such as PortOne, in-app purchases, app marketplace payments, or browser store payment methods. Payment approval, cancellation, and receipt handling may follow the policy and processing time of the applicable payment method.
• Purchased characters are attached to the user's account after payment is completed and can be applied from My Page.
• Free characters and free features may be changed, reduced, or discontinued after notice due to operational circumstances, policy changes, cost structure, or technical limitations. If urgent outage, security, legal, or external platform policy issues require immediate action, notice may be provided afterward.
• For every paid product, the core service conditions disclosed at purchase are guaranteed for 1 year from the purchase date. If those conditions must be changed unfavorably to the customer during that period, the Company will provide prior notice of the change and its reason before it takes effect and allow the customer to choose either a refund corresponding to the remaining period or reasonable additional compensation, such as an extension of the usage period or additional usage allowance. After 1 year from purchase, the service delivery method, content or quantity provided, and operating policies may be changed after prior notice due to operational, policy, cost, or technical reasons. Nothing in this provision limits customer rights under applicable law.
• A snack is the in-service name for a paid chat credit. After all free chats are used, one snack is consumed for each additional conversation, and purchased snacks are attached to the user's account. Character Points are in-service points used to purchase paid characters in Kotoro Village.

Seller Responsibility and Customer Complaints

All products and services sold through the website and services operated by Kotoro are sold and provided directly by Kotoro. Kotoro is responsible for product information, payment, provision, cancellation, refunds, and related customer complaints. Kotoro is not a mail-order intermediary connecting customers with third-party sellers.

Customer complaints officer: JUNSEO KO / Email: contact@kotoro.click / Phone: 070-8098-5220 / Business Registration No.: 821-09-03289

Chapter 6: Refund Policy

Article 6 (Refunds)

Refunds may be requested only when the following conditions are met. The operator will review payment and usage history and refund eligibility before processing the request.

• Snack purchases may be canceled or refunded only within 7 days after payment, when no additional conversation has been made after payment, including free conversations and conversations consuming snacks, and all snacks granted by that purchase remain in the account.
• Character Point charges may be canceled or refunded only within 7 days after payment, when none of the purchased points have been used and no additional conversation using free or paid credits has been made after purchase.
• Characters purchased with points are attached to the account immediately, and withdrawal or refund of the character purchase itself is unavailable.
• If the user makes additional conversations beyond the initially provided 100 points, refunds for snack and Character Point charge purchases are restricted even if the additional conversation was possible due to a previous purchase.
• If the Service is terminated for the Company's reasons within 1 year from the purchase date of a paid character or paid product and the product can no longer be used normally, the Company will calculate a refund by using 1 year from the purchase date as the baseline and deducting the period already used on a daily prorated basis.
• If, within 1 year from the purchase date, a core usage condition disclosed at purchase is changed unfavorably to the user, such as a reduction in daily conversation count, web search count, or web search period, the Company will provide prior notice of the change and its reason before it takes effect and allow the user to choose either a refund corresponding to the remaining period calculated on the basis of 1 year from purchase or reasonable additional compensation, such as an extension of the usage period or additional usage allowance.
• Free characters and free conversation counts are not paid guaranteed products and may be changed, reduced, or discontinued according to the Company's circumstances. No separate monetary compensation is provided for changes or discontinuation of free offerings.
• The Service may be temporarily interrupted due to natural disasters, scheduled or emergency maintenance, security response, external API or platform failures, server failures, or similar events. If the cumulative interruption period is 7 days or less, separate compensation may not be provided; for products with a defined period or quota, the Company may compensate by extending the usage period or adding usage allowance.
• If the cumulative interruption period exceeds 7 days and the paid product is within 1 year from purchase, the 1-year refund calculation baseline will be extended by the excess interruption period when calculating the remaining period. If applicable law provides a more favorable compensation or refund standard, that law prevails.
• Eligible snack or Character Point charge purchases can be withdrawn from My Page after email verification. If direct withdrawal is not shown or automatic processing is difficult due to payment-method policy, you may contact contact@kotoro.click. Refund availability and processing time may vary depending on payment method, processor, app marketplace, or browser store policy.
• Refunds are processed only through the original payment method used for the purchase. Cancellation is subject to the applicable payment provider's and payment processor's policies and processing time. If cancellation through the original payment method is impossible due to applicable law or the payment provider's policy or technical limitations, a separate lawful refund method may be used after verifying and consulting with the purchaser.

Chapter 7: Intellectual Property Rights

All rights to the Kotoro character and logo, including its universe and ideas, belong to the individual ‘JUNSEO Ko’. Any modification, adaptation, derivative works, redistribution, or reuse (commercial or non-commercial) of the character, logo, or ideas is strictly prohibited. Rights to service screens, text, and code belong to the service provider. Rights to member-created content belong to the members (with a non-exclusive license granted to Kotoro for operation and promotion).

Chapter 8: Miscellaneous

Article 8 (Disclaimer and Damages)

To the extent permitted by law, the Company shall not be liable for indirect, special, or consequential damages arising from use of the Service. Damages caused by the member’s intentional or grossly negligent acts are borne by the member. Notwithstanding the foregoing, for direct damages caused by the operator’s gross negligence, liability applies as required by law, and users will be notified promptly upon awareness.

Article 9 (Governing Law and Jurisdiction)

These Terms are governed by the laws of the Republic of Korea. The Seoul Central District Court shall have exclusive jurisdiction as the court of first instance over disputes arising from or relating to the Service.

Supplementary Provisions

These revised Terms take effect on July 20, 2026. Changes will be notified at least 7 days in advance, or 30 days for material or unfavorable changes, via reasonable means such as extension notices or the website. Contact: contact@kotoro.click